How do I set up or cancel automatic payments?
Paying your premium is easy with autopay. If you're already signed up, automatic payments will continue in 2024. If you cancel your 2024 Medica plan, we recommend you also cancel autopay.
There are two ways to set up or cancel autopay:
- Visit your Medica member account and follow the steps under Manage + Pay Bills
Sign in to your secure member account
- Call 1-888-592-8211 (TTY: 711)
What happens if I don't pay my premium on time?
Like other bills, you need to pay your premium on time each month. If not, your coverage could end. Your premium is due by the first of each month. If your premium is late, you'll have some time to pay the rest of the amount before your coverage ends. This is called a grace period.
Premium payment grace periods (PDF)
I've gotten two invoices. What does that mean?
It means we have two policies set up for your 2024 coverage. Make sure to cancel the policy you no longer need.
Why doesn't my invoice match the premium displayed in my account?
It's likely we created your invoice before we received updated information. You should see an updated amount on your next invoice. If not, call Member Services using the number on the back of your Medica ID card.
Why does my premium amount change from one year to the next?
Insurers figure out the cost of paying health care claims and their operating costs each year. Because these costs change from year to year, so will your premium. These cost changes help us continue paying for your health care and providing high-quality service.
What if my income changed from what I put on my application last year?
Changes in household income can affect your coverage or financial help. If you don't report income changes, you could end up with the wrong amount of financial help — or even the wrong health insurance plan. Report changes in income if you get a new job, lose a job, your current income changes, or you experience other life changes.
There are two ways to report a change:
- Use our new enrollment tool
Get started
- Call the Marketplace at 1-800-318-2596 (TTY: 711).
How much is my January premium?
To see your monthly health insurance bill and make a payment: Sign in to your secure member account and follow the steps to make your payment under Manage + Pay Bills.
Why are my January + February invoices late?
We delay billing until the 18th of December and January so we can capture open enrollment plan changes. This means you probably won't get your invoices before the first of the month.
How do you pay agents + brokers?
With the Consolidated Appropriations Act of 2021 (CAA), health insurance companies offering individual health insurance coverage must tell you how much they pay brokers for helping someone enroll in a health insurance plan. You can review this information on our website before you finalize your enrollment or renew your plan. To learn more about this disclosure or to see how much your broker earned with your enrollment, go to Medica.com/AgentPayment.
