Questions about your plan?
Let us help answer your questions about your plan and benefits.
Contact Medica Member Services
Tell us about the Group or Policy number on your Medica ID card.
My Policy number begins with #230 and is ten digits
1-833-522-4877 (TTY:711)
9 a.m. - 6 p.m. CT, Monday - Thursday
9 a.m. – 5 p.m. CT, Friday
My Group number is 5 digits; Policy number is 9 digits
1-866-810-5032 (TTY: 711)
8 a.m. - 8 p.m. CT daily
Need to submit a complaint or appeal?
Give us a call and we'll help you over the phone, or you can learn more about your complaints and appeals and your options on our complaints and appeals page.
Last Updated: December 2023