New direct-contracted providers register through the “Join Our Network” process.
All other providers will need to call Medica’s Provider Service Center at 1-800-458-5512.
There are several security roles.
Primary Administrator
Secondary Administrators
Provider Staff
Request a list of current Administrators for your Federal Tax ID from the Portal Administrator.
Request a copy of the Change Primary Administrator Form from the Portal Administrator.
If the Primary Administrator is no longer with your organization, you will need to submit a request to the Portal Administrator to have your Federal Tax ID disabled. The new Primary Administrator will need to re-register your Federal Tax ID.
Note: Disabling the Federal Tax ID on medica.com will not have any impact to provider claims.
If you can't advance beyond the log in screen, there may be an issue with your internet browser.
Secondary Administrators or Provider Staff
Please see "Login Assistance" to retrieve your information and password.
You can add a Subsidiary Organization (federal tax ID) by logging into the portal.
Click on the “Manage your account” link (upper right corner).
Click the “Add Subsidiary Organization” link.
Complete the form.
The Medica Electronic Transactions User Guide explains the medica.com options available to Providers.